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Are you sure you opened\forwarded all the right ports?
Be sure to forward ports 10052, 10053, and 10054 on both TCP and UDP. If you can choose a range, forward 10052-10054, then you don't need to waste three entries.
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With our extreme gelatinous apology,
We beg to inform your Imperial Majesty,
Unto whom be dominion and power and glory,
There still remains that strange precipitate
Which has the quality to resist
Our oldest and most trusted catalyst.
It is a substance we cannot cremate
By temperatures known to our Laboratory.
~ E.J. Pratt
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