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If you are certain that your firewalls and router are configured to let JJ2 connections go through, there is something else stopping them. It could be your Internet Service Provider - phone or email them and ask if they know anything about it.
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With our extreme gelatinous apology,
We beg to inform your Imperial Majesty,
Unto whom be dominion and power and glory,
There still remains that strange precipitate
Which has the quality to resist
Our oldest and most trusted catalyst.
It is a substance we cannot cremate
By temperatures known to our Laboratory.
~ E.J. Pratt
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