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Well I'm not an expert on Windows XP (I don't even have it), but if you call Dell, they will tell you to format your computer and re-install everything. That is what they ALWAYS say, for every single thing. I would try calling Microsoft for support, as it is a Microsoft product and not a Dell thing.
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With our extreme gelatinous apology,
We beg to inform your Imperial Majesty,
Unto whom be dominion and power and glory,
There still remains that strange precipitate
Which has the quality to resist
Our oldest and most trusted catalyst.
It is a substance we cannot cremate
By temperatures known to our Laboratory.
~ E.J. Pratt
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