sometimes players cannot take carrots ingame when they are low. spyro experienced it in a match on facing worlds where he couldnt take full carrot in middle but the low carrots on the sides worked. i had the issue on orbital map where i couldnt take the only c in the map. apparently changing map fixes the issue.

Zeal Duels servers 1 and 2 run a mutator that modifies carrot behavior and we're not responsible for how carrots work (or don't) there. Please verify what server this happened in.